Frequently Asked Questions

Image

What is Leak Enders?

Leak Enders is a full service roofing, gutter & siding company. We specialize in offering comprehensive leak detection, diagnosis, & repair to residential property owners, commercial, industrial & municipal buildings, apartments, condominiums, townhouses, homeowners associations, churches, synagogues, and schools throughout New York.

We have experienced roofers who provide roof installation & roof repair and technicians who specialize in general leak diagnosis, detection & repair; gutter cleaning, installation & repair, and siding installation & repair. We also offer specialty services such as chimney and skylight repair. Leak Enders has everything you need from one reliable source.

Although we specialize in roof leak detection & repair, we have saved homeowners, commercial building owners, and landlords millions of gallons of water from a variety of other leaks. It is reported that approximately one in every 318 homes or buildings has a leak. Leaks can be caused by damaged roofs, gutter and fascia systems, damaged siding, plumbing fixtures, condensation lines, HVAC equipment, masonry walls or faulty skylights. A leak the size of a pinhead can waste enough water each year to overflow 12,000 bathtubs! In addition to saving our customers water we also save them money by limiting property damage and destruction, one of the most important benefits of early leak detection and repair. Remember that some home repairs are just nuisances and can be delayed but leaks are not one of those! Leaks require priority attention and corrective action. Prompt leak detection and repair is a means to save you money and serious damage.

Why should I call (516) 620-4575 and put my trust in Leak Enders?

You’ll have peace of mind knowing that we are licensed and fully insured. Our employees are covered by workman’s compensation and liability insurance. For your protection all of our technicians undergo a complete background investigation. Our pre-employment screenings include a criminal check, a check of the Sexual Offenders Registry and a drug test.

Leak Enders employees have a broad spectrum of experience and the skills that are required for the service they are providing. They are able to accurately locate your most difficult leaks, analyze and then repair them.

We have also developed a reputation for being timely and dependable. We only hire technicians with experience, diligence and determination because our goal is to provide you with the best customer service you can find in a business that has not always had a positive image.

What causes a leak?

Each leak is unique and there many contributing factors that lead to leak problems. The vast majority of leaks occur at areas of penetration. These include chimneys, flashings, a/c units, and vents. Often a combination of factors leads to their occurrence.  Some leaks only occur with severe weather conditions.  Other leaks can travel from the actual entry point up to 50 feet before becoming apparent inside the structure.  These factors make investigating leaks a difficult process.  Because of these variables leak detection is a specialty.  Our leak specialists are professionals and are not afraid of leaks.

What are the most common sources of leaks?

In the average home 20 or more gallons of water are lost to leakage every day and the most common causes are:

  • 1. Roof problems that result in leaks.
  • 2. Clogged, damaged, or improperly hung gutters that cause leaks and quickly result in significant structural damage.
  • 3. Leaks that are sneaky and hide behind dry wall.
  • 4. Skylight Leaks.
  • 5. Chimney Leaks.
  • 6. Window Leaks.

What are the main problems with water leaks?

Water is the enemy of all buildings and undetected leaks will cause severe problems. No matter what the causes are, leaks always have serious consequences.  They can cause expensive damage to your home and create a natural habitat for mold, mildew and fungus. Insects and termites thrive in damp conditions. Leaks can also cause unseen structural damage to your roof, walls, and floors, leading to very expensive repairs. Leaks need to be treated as emergencies because your roof, siding, and gutters are your home’s main defense against water invasion. You need to take action immediately to prevent serious damage to your home or building. The monetary costs escalate quickly. Contact Leak Enders and our leak specialists will locate the leak and take steps to control and fix the damage promptly.

Call Leak Enders at (516) 620-4575 and we will protect your residential, commercial, industrial, or municipal building from water damage. We are your leak location and detection specialists. We come. We diagnose. We repair.

How will I know if I have a leak?

Every leak is different, however if you see any of the symptoms below you need to call Leak Enders:

  • 1. You hear a continuous sound of water when nothing is turned on.
  • 2. Your water bill increases.
  • 3. Your walls, floors or ceilings have spongy, discolored, or wet areas when nothing has been spilled.
  • 4. Foul odors are coming from walls, floors, drains, or sewers.
  • 5. There are warm spots on your floors.

What are the most common roof problems?

Repairing Existing Roof Damage: You already have roof damage if you see leaks or water marks on the walls or ceilings of your home or building. A small stain on your ceiling or someplace else might not look that bad to you but you may have wet wood or wet insulation. Even if you don’t see water every time it rains, roof leaks do not fix themselves and if you have a leak you have no way of knowing what is happening on your roof or in your attic or crawlspace. Remember that water is the ENEMY of your home. The necessary repairs might be very simple or very expensive.

Shingle Roof Damage, including Shingle Blow Offs: Water from ice melting on the roof can become trapped and create ice dams on the roof, gutters and downspouts. The water can come through the flashings, etc. and then interior water damage begins.

Flat Roof Damage: Frequently flat roofs have drains that freeze and trap water on the roof, which then accumulates to levels higher than the roof flashings. This causes leaks which need to be fixed quickly.

Skylight Leaks: Skylight “weep holes” can become covered with ice and snow and cause leaking because the internal condensation cannot escape.

Storm Damage

Roof Nail Pops

Roof Valley Leaks

Roof Flashing Repairs

Slate Repair

Any of these repairs can be very simple or very expensive. All of them need to be addressed promptly so call Leak Enders today to fix the problem before it gets any worse. We pledge to provide you with a timely and economical outcome to insure that damage to your property is reduced or eliminated.

How do I know if I need a new roof?

If your roof is more than 20 years old you should have it checked, especially if you have shingles that are curling, cracking or blistering. A leaky roof that is ignored will cause severe damage to a building’s attic, insulation, ceilings and wood framing.

In extreme cases people have had to leave their homes and belongings behind because a roof leak resulted in toxic mold invading the structure, causing it to be uninhabitable.

Because every roof leak is different our skilled roofing contractors will use their experience to perform a thorough roof inspection. They will then help you make an informed decision about whether your roof can be repaired or if it needs to be replaced entirely.

Can my roof be repaired instead of replaced?

Before we can answer that question we will consider the age of your roof and do both an interior and exterior roof inspection. Our roofer will look for signs that your roof is failing, which include curled, missing and heavily stained shingles. He will check for sagging decking between the rafters, leaking in the attic, sagging ceilings, etc. Mildew and stains on the ceiling or in the attic are sure signs of roofing failure and indicate that either repairs or a new roof will be necessary. We will advise you of our findings and you can decide how you want to proceed. Most roofs can be repaired without the need for replacement; however, sometimes it is less expensive to pay for a new roof than to fix the damage from an old patched roof.

How much does a new roof cost?

There is no specific answer to this question because there are so many variables. We will provide you with an estimate based on square footage, the pitch and style of the roof, accessibility, type of roofing and material needed (asphalt, tile, copper, etc.), whether it’s going over the existing roof or if it’s a tear off, a 1 or 2 story building, the roof permits required, and the labor charges.

The roofing industry has a long history of making offers too good to be true so be wary of very low bids. Often the low bid contractor will use cheaper quality materials, or they will not carry the proper insurance. They also frequently increase the price in the end with many add-on charges. It is important to recognize the difference between PRICE and COST. You can get a cheaply priced roof repair but if the repair fails it can end up costing you thousands of dollars extra.

How long will the work take?

The time will vary, depending on whether you just need simple repairs such as a roof shingle repair or if you need a new roof. Depending on the type of repair or the size of the replacement roof it can take a few hours, a few days or several weeks. Additionally weather conditions can affect the time it takes to complete the job. Rain, wind and snow will slow down the progress; however we will plan carefully and manage your project closely in order to reduce any unnecessary delays.

Do I have to be home while the work is being done?

Generally we will not need you to be home. If, for some reason it is necessary, we will let you know this in advance so you can make arrangements. We will require a phone number where you can be reached in case we need to contact you while the job is being completed.

Why is a roof maintenance program recommended?

Over time all roofs begin to deteriorate and develop cracks and leaks due to heavy rains, wind, hail, snow and ice. It takes regular inspections and maintenance to keep your home or building free of moisture damage. This is a problem for most people because the roof is the most inaccessible part of a building. Without an ongoing maintenance protection program leaks may only be found when they become visible at the surface or when they develop into major problems. Active leak control will reduce emergency roof repairs. A roof replacement is very expensive. Routine inspections and maintenance will prolong the life of your roof and avoid expensive leaks and damage. A regular maintenance program is the key to roof longevity. Please refer to our Maintenance Agreement Link.

Do you only work on roofs?

No. If you need help with other repairs just call us at (516) 620-4575. We have experienced technicians for gutter cleaning, repair, and replacement as well as siding installation and repairs, chimney and skylight repairs and most other leak problems. From roof repairs & roof replacements, to siding & gutters, Leak Enders is here to help you maintain your most precious investment.

Are your price estimates always guaranteed?

Leak Enders estimates are always given with integrity. These estimates are always based on information that is reasonably determinable from an inspection of the job and information provided by the building owner. The quote provided is estimated on anticipated labor costs, material costs, and taxes. However, leak detection and repair is unique and complex. Occasionally there are conditions that are concealed, not reasonably obvious, and only detected when the job actually starts. Sometimes we find that the actual conditions encountered do not conform to those initially seen on inspection. When unknown site conditions are uncovered that will require extra labor and material costs Leak Enders will promptly notify the building owner of the physical conditions at the site which differ from those indicated in the estimate. Any deviation from the original quote will be clearly identified and described. When there is work needed that was outside the scope of the job for which the estimate was provided an equitable adjustment will be made to the quoted price.

Is all of Leak Enders work guaranteed?

Every roof and every leak is unique with many variables. Roof and leak problems are not well defined and frequently have unknown site conditions. There are unlimited possibilities, sources, and causes of leakage and there is no way to factor all the contingencies involved with stopping a leak. The age, general condition of the roof or structure, previous attempts to correct the leak, and damages caused by other contractors are just a few contributing problems. Leak Enders will help diagnose the problem and will take the steps we determine to be necessary in an attempt to correct it. Due to the nature and complexity of leak and roof repairs we cannot guarantee that these steps will always correct the problem but our success rate is very high. We are in thousands of homes each year and we strive to satisfy each and every customer.

What areas do you serve?

We offer our services to 150+ towns in Nassau & Suffolk County Long Island, Brooklyn, Manhattan, Queens, Bronx, Westchester, Rockland & Putnam Counties.

How do you handle payment?

We will provide you with an estimate. When you hire us to do your job we will collect a deposit. The balance will be due upon completion of the job. We accept cash, checks and all major credit cards.

What is your cancellation policy?

If you receive a quote and you agree to have the work done by Leak Enders we require a minimum of 24 hours notice to cancel. If you cancel with less than 24 hours notice, or if our crew arrives at your site to perform the agreed upon work you will be responsible for payment in full.

What do I have to do to get started?

Please call our office at (516) 620-4575 or fill out the CONTACT US Form and we will schedule a time to speak with you personally. We realize that our reputation rides on every job we undertake and we are look forward to adding you to our list of satisfied customers.

Why Choose Leak Enders?

Leak Enders employees have a broad spectrum of experience and the skills that are required for the service they are providing. They are able to accurately locate your most difficult leaks, analyze and then repair them.

We have also developed a reputation for being timely and dependable. We only hire technicians with experience, diligence and determination because our goal is to provide you with the best customer service you can find in a business that has not always had a positive image.